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Ten Commandments of Customer Service

Our aircraft-quality precision parts aren’t the only way we seek to add value. We’re dedicated to an exceptional service experience for our clients, and ensure we walk the talk by delivering on our 10 Commandments of Customer Service.

  1. You come first. Period. You’re the most important people in any business, let alone ours.
  2. We don’t think you’re dependent on us. We know we’re dependent on you.
  3. You’re never an interruption to our work. You’re the purpose for it.
  4. You do us a favour each time you call, by creating an opportunity for us to serve
    you better. 
  5. You’re part of our business, a DP Cast “insider.”
  6. You’re not a cold statistic to us, you’re a human being with feelings and emotions like our own.
  7. When you bring us your needs, it’s our job to listen, and come up with an
    effective solution.
  8. You’re deserving of courteous and attentive treatment. Always.
  9. You make it possible for us to have a livelihood.
  10. You are the lifeblood of DP Cast.